Your outsourced IT department — without the overhead
Technology should help your business grow, not slow it down. But when IT goes wrong — slow systems, security threats, staff locked out of accounts — it costs you time, money and stress you don’t need. Microcare’s fully managed IT support takes all of that off your plate. We act as your outsourced IT department, handling everything from day-to-day helpdesk requests to proactive system monitoring, Microsoft 365 management and cybersecurity — all for a fixed monthly cost per user, with no hidden charges. One number to call. One team that knows your setup. No jargon, no runaround.
Reduce downtime and disruption: Proactive monitoring means we spot and fix issues before they affect your team — not after.
Faster help when you need it: Our UK-based helpdesk is available 24 hours a day, 7 days a week, all year round — by phone, email or web.
Stronger security and data protection: Enterprise-grade cybersecurity, email protection and Acronis cloud backup keep your business protected and your data recoverable.
Predictable, fixed monthly costs: No surprise bills. No hidden charges. One easy-to-understand invoice covers everything.
Access expert IT without hiring internally: Get the knowledge and capability of a full IT department at a fraction of the cost of employing one.
A dedicated account manager: You’ll have a named point of contact who understands your business, reviews your IT regularly and helps you plan ahead.
What's Included?
Helpdesk & Remote Support
Unlimited helpdesk support for your team, resolving issues quickly via phone, email or remote access. No tickets left waiting, no problems left unsolved.
24/7 System Monitoring
We monitor your servers, devices and network around the clock, detecting and resolving issues before they cause downtime — often before you even know there's a problem.
Microsoft 365 Management
Full management of your Microsoft 365 environment including setup, configuration, user management, security settings and ongoing optimisation across Teams, Outlook, SharePoint and OneDrive.
Cybersecurity & Endpoint Protection
Enterprise-grade endpoint detection and response across all your devices, keeping your business protected against malware, ransomware and modern cyber threats.
Email Security
Advanced email filtering and protection to block phishing attacks, malicious attachments and spam before they reach your team's inbox.
Managed Network Monitoring
Continuous monitoring of your network infrastructure to maintain performance, identify vulnerabilities and keep your sites connected and your users productive.
Cloud Backup & Recovery
Daily automated backups of your critical data using Acronis — stored securely in the cloud and tested regularly so recovery actually works when you need it.
On-Site Support
When an issue can't be resolved remotely, our engineers come to you. On-site support is included as standard — no extra call-out charges.
Why Choose Microcare for Managed IT?
One provider for everything
IT, phones, broadband and mobile — all from one team, one contract and one monthly bill. No more managing multiple suppliers or chasing different support lines when something goes wrong.
30 years of experience
We've been supporting UK businesses since 1996. That means deep technical knowledge, tried and tested processes, and a team that's seen — and solved — virtually every IT challenge a growing business can face.
UK-based support, 24/7/365
Every call goes to our UK-based team. No overseas call centres, no automated systems, no being passed around. Just knowledgeable people ready to help whenever you need them.
Frequently Asked Questions
Managed IT support means handing responsibility for your IT systems to an external provider — like Microcare — who monitors, maintains and supports your technology on an ongoing basis. Instead of only reacting when something breaks, we proactively manage your systems to prevent problems before they happen, keep everything secure and make sure your team stays productive.
Break-fix support means you only call someone when something goes wrong and pay per incident. Managed IT support is a proactive, ongoing service — we monitor your systems continuously, catch issues early and provide unlimited helpdesk support for a fixed monthly fee. For most businesses, managed support works out significantly cheaper and less disruptive than break-fix over time.
Managed IT support is typically priced per user per month, covering all the support and services your team needs. The exact cost depends on the size of your team, the services included and your specific requirements. We offer transparent, fixed monthly pricing with no hidden charges — get in touch for a tailored quote.
We offer flexible contract options to suit different businesses. We’ll always be upfront about contract terms before you sign anything, and there are no hidden tie-in clauses. Get in touch to discuss what works best for your business.
We support businesses of all sizes, from small teams of five to organisations with 250+ users. Our managed IT service scales with your business — whether you’re growing quickly, restructuring or staying the same size, your support package adapts with you.
Contact our UK-based helpdesk by phone, email or web — 24 hours a day, 7 days a week, all year round. We’ll triage your issue, resolve it remotely where possible, or dispatch an engineer on-site if needed. You’ll always know what’s happening and when it’ll be fixed.
Yes. Every Microcare managed IT package includes endpoint protection, email security and Acronis cloud backup as standard. We also provide staff cybersecurity awareness guidance to help your team recognise and avoid common threats like phishing.
Absolutely. Microsoft 365 management is a core part of our managed IT service. We handle setup, migration, user management, security configuration and ongoing support across the full Microsoft 365 suite — Teams, Outlook, SharePoint, OneDrive and more.
An in-house IT team gives you dedicated resource but comes with significant overhead — salaries, benefits, training, holiday and sick cover. Managed IT support gives you access to a full team of specialists across helpdesk, security, cloud and infrastructure for a predictable monthly cost that’s typically much lower. Many businesses use Microcare as a complete IT department replacement, while others use us to supplement an existing internal team.
Onboarding is straightforward and designed to cause minimal disruption to your business. We’ll carry out an initial assessment of your current IT environment, agree a transition plan and get your systems under management as quickly as possible. Most businesses are fully onboarded within a few weeks.
Enquire about Managed IT Support
Fill out this form and we’ll be in touch to talk through the options.
Or call us right now on
0161 763 8801
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