Manage your team with real time information
Make performance visible.
Display live statistics to effectively manage your team in real time. Microcare gives you access to three supervisor displays: agent timeline, group timeline and real-time stats which are commonly known as wallboards. There are no refresh rates, all information is in true real time.
Track-specific events like how long agents are 'idle' for, how many calls have been made, who has answered the most calls and 'talk times'. All the information you want to see is then logged so you can run historical reports on an agent's performance.