Manage your team with real time information
Make performance visible.
Display live statistics to effectively manage your team in real time. Chronicall from Microcare gives you access to three supervisor displays: agent timeline, group timeline and real time stats which are commonly known as wallboards. There are no refresh rates, all information is in true real time.
Track specific events like how long agents are 'idle' for, how many calls have been made, who has answered the most calls and 'talk times'. All the information you want to see is then logged so you can run historical reports on an agent's performance.
See it in Action
Fuel healthy competition in the office which in turn will drastically boost performance by displaying telephone activity in real time. Live Statistics will also provide team members with useful information about progress against targets.